Questions we get asked
If yours isn't answered here, ring us. We'd much rather spend two minutes on the phone than have you fit the wrong part.
Fitment and ordering
How do I know a part will fit my car?
Send us your 17-digit VIN with your enquiry. We check it against the donor vehicle before you pay, so you are not guessing from a photo. If you are not sure where to find the VIN, it is on the compliance plate and usually on your rego papers.
Can you send a photo of the actual part?
Yes. Ask when you enquire and we will photograph the item itself before you commit, rather than showing you a stock image of something similar.
Can I buy more than one part at a time?
Yes. Put everything you need in the one enquiry and we will quote it together, including freight.
What should I ask before buying a used part?
Ask about warranty, the return window, and the condition of the donor vehicle. We publish our terms and return policy on this site, and we will tell you the donor's odometer reading if you ask.
Do I need a mechanic to fit it?
Our conditions of sale require parts to be fitted or installed by a licensed mechanic. Warranty claims may not be accepted where a part was fitted by an unqualified person.
Warranty and returns
What warranty comes with an engine or gearbox?
Engines, transmissions and differentials carry a parts-only 60-day warranty. Parts-only means it covers the replacement part, not labour, towing or hire cars. All cooling systems must be cleaned before an engine is installed or the warranty is void, and engines are sold as long bare.
Are panels and electrical parts covered?
No. There is no warranty on panels, and none on electrical parts including GPS units and head units. Turbo units come with a start-up warranty only. Warranty is void on anything that has been dismantled or tampered with.
Can I return a part if I change my mind?
Returns are accepted within 7 days of purchase, with a 20% handling and restocking fee. We cannot accept returns on special parts such as electrical wiring looms or cut body sections. Refunds are not normally provided for a change of mind or a wrong selection, so please choose carefully and check fitment with us first.
What do I need to make a claim?
Your tax invoice. Claims, warranty and trade-ins are not accepted without it, and items returned under warranty must be complete. Contact us as soon as a problem appears rather than continuing to run the part.
Delivery and freight
Do you deliver outside Brisbane?
Yes. We offer same-day local delivery and freight Australia-wide at competitive rates, through TNT, Northline, Couriers Please and Fastway.
How much is freight?
It depends on size, weight and destination — an engine on a pallet to Perth is a very different job from a radiator to the Gold Coast. We quote freight together with the part so you see the total before committing. Freight and return freight are the purchaser's responsibility.
Can I pick it up myself?
Yes, from 387 Progress Road, Wacol, Monday to Saturday 8am to 5pm. Ring ahead and we will have it pulled and waiting at the counter.
Used parts explained
How much can I save buying used?
Most on big-ticket items — engines, transmissions, catalytic converters and panels, where a new part can be several times the price. Smaller components like radiators, mirrors and headlights are also well worth buying used.
What is a refurbished part?
A used part that has been professionally rebuilt back to industry standard. Refurbished parts are covered by our warranty terms. 'Rebuilt' usually means a faulty part repaired using good components taken from other vehicles.
What is the difference between OEM and aftermarket?
OEM parts are made by your vehicle's original manufacturer for that exact make and model. Aftermarket parts are made by a third party, cost less, and vary more in quality. For critical or safety-related repairs we recommend OEM; for simpler components aftermarket is often fine.
How much of a car can actually be recycled?
Roughly 75–80% of a vehicle can be reused or recycled. That is why dismantling makes sense for owners of older or written-off cars, and why used parts are a lower-waste option.
Selling to us
Do you buy cars and scrap metal?
Yes. We pay for used parts, complete vehicles and scrap metal. Call us with the make, model, year and condition and we will give you a figure.
Will you collect the car?
Tell us where it is when you call. We arrange collection as part of the offer, so you do not need to get it to Wacol yourself.
The detail behind the answers
Everything above is drawn from our published conditions of sale. Here they are in full.
Why a used part is usually the right call
For a car that is out of warranty, a good used part does the same job for a fraction of the money — and it is the part the manufacturer originally fitted, not a copy of it.
There are times we will tell you to buy new instead: safety-critical components, anything where a failure strands you, or where the used price is close enough to new that it isn't worth it. We would rather say so than sell you the wrong thing twice.
Read the common questions- It is the original part
- Pulled from the same make and model, so the fit, the connectors and the mounting points are what your car expects.
- Big savings on big items
- Engines, transmissions, catalytic converters and panels are where used makes the most difference to a repair bill.
- Available now
- Discontinued or back-ordered parts for older vehicles often exist only on donor cars. That is the whole point of a yard.
- Nothing new had to be made
- Around 75–80% of a vehicle can be reused or recycled. Every part reused is one that didn't need manufacturing.
How to get a fast, accurate quote
The difference between a same-day answer and three rounds of emails is usually one or two details.
- 1
Give us the VIN
17 characters, on the compliance plate and your rego papers. It pins down the exact build, which year and model alone can't.
- 2
Say which side
Driver's side and passenger's side, or front and rear. Half of all wrong parts are the right component off the wrong corner.
- 3
Add the part number if you have one
Cast or printed on the part itself. If you can get at the old one, a photo of the number is the fastest route to a match.
- 4
Tell us where it's going
A suburb is enough. It lets us quote freight with the part instead of after it, so the price you see is the price you pay.
Bought from us? Tell people how it went.
We're a Pty Ltd yard competing with wreckers who have hundreds of reviews behind them. We'd rather earn ours honestly than pad the page out, so this space stays empty until real customers fill it.
If we found you the right part at the right price, two minutes on Google genuinely helps the next person find us.
What we'd rather be judged on
- Whether the part fittedWe check your VIN against the donor before you pay.
- Whether the price was straightFreight is quoted with the part, so there's no sting at the end.
- Whether we picked up the phoneMon–Sat 8am–5pm, someone who knows the stock answers.
Still not sure it's the right part?
Send us your VIN with the enquiry and we'll check it against the donor vehicle before you commit to anything. Or just ring 07 3916 2388.