Privacy policy

Who we are

City Car Parts Pty Ltd (ABN 12 663 747 073) of 387 Progress Road, Wacol QLD 4076 operates this website. In this policy, “we” and “us” means that business.

What we collect

When you send a parts enquiry or contact us through this site, we collect:

• Your name, phone number and email address.
• Your vehicle details — make, model, year, and your VIN if you choose to give it.
• The part you are after and any notes you add.

We do not collect payment card details through this website. Payment is arranged separately once you accept a quote.

Why we collect it

Solely to answer your enquiry: to check our stock, confirm the part fits your vehicle, quote you a price including freight, and arrange supply. If you become a customer we keep the record against your invoice so we can handle warranty and return claims later.

Your VIN

A VIN identifies a vehicle, not a person. We use it only to match a part to your car. We do not use it to look up registration or ownership records.

Who we share it with

We do not sell or rent your information. We disclose it only where we need to in order to do what you asked:

• Freight carriers, so they can deliver your part — name, address and contact number only.
• Suppliers, where we are sourcing a new part on your behalf.
• Where we are required to by law.

Storage and security

Enquiries arrive as email and are stored in our business systems. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

How long we keep it

Enquiries that do not become orders are kept only as long as they are useful in answering you. Records tied to a sale are kept as long as we need them for warranty, returns, and our tax and record-keeping obligations.

Cookies and analytics

This website does not set advertising or tracking cookies. If we add website analytics in future, this policy will be updated to say what is collected and by whom.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within a reasonable period.

Complaints

If you think we have mishandled your personal information, contact us first and we will try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version always appears on this page.